Australia’s education industry has continued to thrive in recent years. In particular, online courses have grown in popularity during the COVID-19 pandemic. According to recent IBISWorld research, Australia’s online education market size (by revenue) sits Read More
One of the core principles of digital transformation is that it is meant to improve customer experience. But at the end of the day, humans are … wait for it … humans. Which means successful digital Read More
No matter how helpful technology is becoming Australians are choosing to stick with their fellow humans over emerging technologies. Unlike our regional neighbours Hong Kong and Singapore, Australia has been characterised as ‘losing momentum’ in the Read More
Artificial intelligence (AI) and machine learning are an increasingly integral part of many industries, including marketing, writes Rebecca Sentance from Ecoconsultancy. But while we often talk about using or incorporating AI in marketing, what do Read More
Robert Schwartz and Carolyn Heller Baird, global leaders of IBM Institute, have conducted an executive report for Artificial intelligence (AI) towards customer experience. AI is unleashing a new approach for customer experience (CX) strategy, design and development. Read More
Paul Wallbank from Mumbrella recently announced that Australia’s first cognitive AI technology has been brought to Australia by Beyond Intent, the newly appointed reseller of the AI driven performance media buying platform, Sqreem. Cognitive AI brings Read More
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