Building A Customer-First Culture

September 20, 2018 0

In this age, building a customer-first culture is critical to success. But that doesn’t make it easy to do. According to Andrew Birmingham, the editor and publisher of Which-50, it’s important to put the customer first Read More

5 Myths About Growth Mindsets

September 19, 2018 0

Like any psychological concept that booms in popularity, the term ‘growth mindset’ is ripe for misinterpretation. A growth mindset is the dual belief that skills and abilities can be improved, and that developing your skills and abilities Read More

Artificial intelligence: A new era for customer experience

September 11, 2018 0

Robert Schwartz and Carolyn Heller Baird, global leaders of IBM Institute, have conducted an executive report for Artificial intelligence (AI) towards customer experience. AI is unleashing a new approach for customer experience (CX) strategy, design and development. Read More

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