The Best Tech Books of 2017

December 22, 2017 0

In 2017, Silicon Valley’s reputation as a rule-bending-but-ultimately-well-intentioned industry finally attracted some scrutiny. So it’s no surprise that many of the year’s best tech books grapple with the unsavory side effects of our favorite apps and gadgets. Read More

Digital CX in 2020: Cracking the Code on Data

December 18, 2017 0

Last 5 December, NTT Data Vice President for Customer Experience Lisa Woodley delivered a presentation that aimed to answer 4 key questions, specifically: Are consumers happy with the digital customer experience offered by financial services Read More

Chair Report, December 2017

December 13, 2017 3

Is 2018 crunch time for CX? As the year closes, it is common to speculate on what will be the key trends that will impact us in the new year. The AMI’s prediction series is Read More

CPM Spotlight: Richard O’Sullivan

December 12, 2017 0

Richard is the Principal & Managing Director of Protean Consulting, based in Melbourne, a strategic advisory & consultancy for tech partners in the media industry. Protean Consulting is focused on providing guidance to early/ growth Read More

My Little Hundred Million by Malcolm Gladwell

December 12, 2017 0

In the early ’90s, Hank Rowan gave $100 million to a university in New Jersey, an act of extraordinary generosity that helped launch the greatest explosion in educational philanthropy since the days of Andrew Carnegie Read More

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